Adding A Ticket

In order to properly track all requests, please login to our 3plains Portal and click on the Open Ticket button on your dashboard. Emails and text messages can get lost, and team members can be out of the office, so creating a ticket will ensure your request is tracked properly, and assigned to the appropriate team member. We recommend bookmarking the 3plains Portal link (https://portal.3plains.com/login/) on your computer and mobile phone so you can fill out tickets quicker in the future.

Please provide as much information as you can, including urls, screen shots, or any other information we need to accurately assess your request. Once the ticket is added to our system, a team member will either solve the issue, or contact you depending on the nature of the request. Our turn-around time is estimated at 24-48 hours during business hours, but we can get back to you during the day depending on our workload, how many tickets we have in a given day and how many people we have on staff for the day.

Depending on the type of request, you will be billed for any work outside the scope of your project or contract with 3plains. You can read more about how we bill here. Someone from our 3plains team will contact you once the ticket is successfully submitted.

Video Demo

You can view an instructional video on creating a ticket here.

Last Updated: 2024-03-17